General Terms and Conditions of Sale - PELLET ASC

The Products supplied by the Seller benefit from:
       ·of the legal guarantee of conformity, for Products that are defective, damaged or do not correspond to the order
       ·the legal warranty against latent defects resulting from a defect in material, design or manufacture affecting the products delivered and making them unfit for use

 

Provisions relating to legal guarantees

 

Article L217-4 of the Consumer Code:
"The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to him by the contract or has been carried out under his responsibility. »

 

Article L217-5 of the Consumer Code:
"The goods are in conformity with the contract:
1° If it is fit for the use usually expected of a similar good and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model;
- whether it has the qualities that a buyer can legitimately expect in the light of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;
2° Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted. »

 

Article L217-12 of the Consumer Code:
"The action resulting from the lack of conformity shall be time-barred after two years from the delivery of the goods."

 

Article 1641 of the Civil Code:
"The seller is bound by the warranty in respect of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use, that the buyer would not have acquired it, or would have given only a lower price, if he had known of them."

 

Article 1648 paragraph 1 of the Civil Code:
"The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect."

 

Article L217-16 of the Consumer Code:
"When the buyer asks the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days shall be added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or from the provision for repair of the property in question, if this provision is subsequent to the request for intervention. »
In order to assert its rights, the Client must inform the Seller, in writing (email or post), of the non-conformity of the Products or the existence of hidden defects from the time of their discovery.
Seller will refund, replace, or repair any Products or parts under warranty that are found to be non-conforming or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 30 days of the Seller's finding of the lack of conformity or hidden defect. This refund can be made by bank transfer or cheque.
The Seller cannot be held liable in the following cases:
       ·non-compliance with the legislation of the country to which the products are delivered, which it is the responsibility of the Customer to verify,
       ·in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, such as in the event of normal wear and tear of the Product, accident or force majeure.
       ·the photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.

 

Provisions relating to the contractual guarantee

 

Products purchased on the https://www.pellet-asc.fr site may benefit, in addition to the legal guarantees of conformity and hidden defects, from a contractual warranty as indicated in the description of a given Product, according to the following terms, conditions and prices:
The warranty period is 10 years unless otherwise stated on the product sheet and technical sheet.
This contractual warranty covers the following situations: defects in materials, machining or assembly. The Seller's liability is limited to the pure and simple replacement of the goods recognized as defective by its technical services.
This warranty is excluded if the customer makes or has third parties make changes to the products.
The customer return of products under warranty is always carried out by the customer and at his expense. No postage due is accepted unless previously agreed. The supply of spare parts necessary for the normal use of the product is ensured for 2 years from the date on which the marketing of the said product is discontinued.